Amazon has added a ‘frequently returned’ warning label to Apple’s FineWoven iPhone cases after a slew of one-star reviews. The tech giant flagged the case to warn customers to read the reviews, many of which are negative. Some reviewers cited the quality and durability of the cases as reasons for returns.
Apple’s FineWoven iPhone cases have faced criticism online for their questionable quality, with some customers seeking refunds. As of March 1, Amazon has labeled the case as a “frequently returned item.” The warning encourages users to check the product details and customer reviews before making a purchase.
Customer reviews for the product are divided, with some praising it while others criticize its quality. Those who left one-star reviews mentioned poor material quality and durability issues. Amazon did not respond to requests for comment on how they determine when to flag a product as a “frequently returned item.”
Users have taken to social media to share their thoughts on the FineWoven case, with some calling it a “piece of junk” and others expressing disappointment in its quality. Apple has not responded to inquiries about potential improvements to address customer concerns.
The online retailer introduced the return tag in March 2023 to encourage customers to research products before buying. The warning has appeared on various products, including the Pro-Ject Automat A1 record player and dresses, though it is no longer visible on their Amazon listings.