An Amazon customer’s hilarious mix-up with her order has gone viral, sparking laughter and disbelief among viewers. Shelby, known as Western Sun Boutique on TikTok, shared her “horror story” of trying to order a mirror and ending up with a shoe rack and a recliner instead.

Shelby’s ordeal began when she ordered a wall-mounted mirror and jewelry cabinet from Amazon for $95. After a series of mishaps, including receiving the wrong items multiple times, she finally got her hands on the mirror she originally wanted.

While Shelby intended her video to be a complaint, viewers couldn’t help but see the humor in her situation. Many joked that she had hit the jackpot with the unexpected bonus items. Some even suggested that she should have kept going to see what else Amazon would send her.

Despite the challenges Shelby faced with her order, the overall satisfaction with Amazon’s customer experience has seen a slight decline recently. However, most customers remain loyal to the platform, even in the face of occasional mishaps like Shelby’s.

While Amazon horror stories are not uncommon, Shelby’s unique experience has left many amused and entertained. And who knows, maybe she’ll end up with even more surprises in future orders.