An Amazon customer recently became an internet sensation after sharing her amusing “horror story” of ordering a mirror and receiving unexpected items instead.
Shelby, known as Western Sun Boutique on TikTok, took to social media to express her frustration after a mix-up with her $95 mirror order from Amazon. Despite her intentions to complain, viewers found the situation more entertaining than horrifying, with the video racking up over 61,000 views.
The saga began when Shelby tried to purchase a wall-mounted mirror and jewelry cabinet but ended up receiving a 12-cubby shoe rack instead. After multiple attempts to rectify the situation with Amazon’s customer service, she was sent a $400 recliner in place of the mirror she had originally ordered.
In a follow-up video, Shelby revealed that she finally received the mirror she had been waiting for. While she initially viewed the experience as a frustrating ordeal, many viewers saw it as a stroke of luck.
Some viewers joked that Shelby had stumbled upon a “magic mirror,” while others suggested she may have inadvertently won the lottery with the extra items. Despite the mix-up, Shelby’s story ended on a positive note, unlike many other Amazon horror stories.
According to survey data from The Wall Street Journal, customer satisfaction with Amazon’s services has seen a slight decline in recent years. However, despite some hiccups in customer experience, the majority of long-term Amazon Prime users remain subscribed.
While Shelby’s experience may have had a happy ending, not all Amazon horror stories turn out as well. One TikTok user shared a tale of ordering 12 chairs for an event and receiving only eight, prompting Amazon to advise filing a police report instead of replacing the missing chairs.
The Daily Dot reached out to Shelby and Amazon for further details on this unique shopping saga.