Amazon to Cut Jobs in Healthcare Business, Including One Medical and Pharmacy Units
In a recent development, Amazon has announced plans to cut “a few hundred” jobs within its healthcare business, including the One Medical and Pharmacy units. The news was first reported by Business Insider.
Neil Lindsay, the head of Amazon’s healthcare business, shared this information with employees via an internal email obtained by BI. In the email, Lindsay emphasized that the healthcare business has identified areas where it can reallocate resources to invest in innovation and customer experiences.
Lindsay also highlighted the steady growth that Amazon’s healthcare business has experienced across its Pharmacy, One Medical, and Clinic segments.
To provide further context, here is the full copy of Lindsay’s email:
“Hi everyone,
The past year has been incredibly exciting for all of our health care businesses, and we’re seeing tremendous growth for Amazon Pharmacy, One Medical, and Amazon Clinic. We reinvented the Amazon Pharmacy experience throughout 2023 to make it more affordable and convenient for customers to get the prescription medications they need through RxPass, automatic coupons, partnerships, and more. We expanded Amazon Clinic nationwide, and since launch, the marketplace has seen a 96% customer satisfaction rating. And, One Medical continues to grow its membership, benefiting from increased awareness from Amazon, such as the new Prime member benefit, while also focusing on ways to continually improve the care experience for members across One Medical and One Medical Seniors. We remain energized to learn from One Medical’s DNA and scale mechanisms like CI-CARE, alongside Amazon’s Leadership Principles.
As we continue to make it easier for people to get and stay healthy, we have identified areas where we can reposition resources so we can invest in innovation and experiences that have a direct impact on our customers and members of all ages. Unfortunately, these changes will result in the elimination of a few hundred roles across One Medical and Amazon Pharmacy.
We are aware these role eliminations are difficult for those impacted, as well as those who have worked alongside them. We will support those who are affected with financial support, benefit continuation, and career assistance to aid in their transition, as well as the opportunity to apply for new roles in the organization.
We typically wait to communicate about these outcomes until we can speak with the people who are directly impacted. However, because one of our teammates leaked this information externally, I wanted you to hear the details directly from me. This is not ideal, and I am sorry if you heard about this externally first. We will communicate with impacted employees tomorrow.
Please know that my leadership team and I will provide guidance on the path forward following these changes. I look forward to working with you to continue helping our customers and members alike get and stay healthy.
Neil”
Despite the challenges posed by these job cuts, Amazon remains committed to supporting affected employees and offering opportunities for their future within the organization.